Electrical Panel Repair & Replacement in Humble, TX

Update: After speaking with office mgr the issue was resolve in satisfactory way. Thank you.
*****
I'm disappointed with their service. I had them install soft start switch back in Oct 2024. On May 7th my AC stopped working, so I called my service tech and he found out that the soft start switch failed due to some internal leak and this is why my AC stopped working. I took the switch back to Cruz Air office on May 9th for replacement. Well, they will not replace the switch till they get a new one from their vendor. It is end of May, and I'm still waiting to hear from them. I paid CruzAir for switch (not their vendor!) and installation and right now I still don't have a working switch! Frankly, I don't understand their policy in this case!

Cruz Air & Electric has been my go to company for many years now. I trust their team with my HVAC and Electrical needs. This is my second generator I have had them install on both of my homes. The entire staff from office personnel (Diana and Phobie), to the HVAC department (Travis and Chris), to the electrical side (Adam, Mario, and others) have been professional, on time, and over all the BEST customer service. Thank you for always taking care of my family.

Absolutely outstanding service from start to finish! The team was professional, respectful, and truly went above and beyond. They installed a whole-home generator and pendant lights with precision and care, making sure everything was done neatly and efficiently. They took the time to explain each step, answered all my questions, and made sure I was completely comfortable with the work being done.

What really stood out was their excellent communication and genuine commitment to customer satisfaction. They followed up after the job to make sure everything was working perfectly, which shows how much they care about their work and their customers.

I’ll definitely be using them again for future projects and have already recommended them to friends and family. If you're looking for reliable, skilled professionals who treat your home with respect, this is the team to call!

I found working with Cruz Electric to be an excellent experience. Adam was not only responsive, but offered solutions that made my generator installation a breeze. I would highly recommend Cruz Electric for all your generator needs. Much thanks to a really great team.

We purchased a home in December with a GENERAC. The previous owners used Cruz for repairs. Cruz came and determined we need upgrades with the gas meter and other items to ensure it worked properly.
What impressed me is that Adam Cruz contacted us personally, gave us his contact information, added his contact info on the app to be notified for any service issues/alerts and made sure we knew how to use our Generac related app.
The customer service, quick turnaround on repairs, repair costs make this company so wonderful. I enjoy calling them because the wonderful lady answering the phone calls is so sweet, friendly and helpful (rare to find these days). Her voice has NEVER had that "I hate this job & customers" tone.
Cruz will always be our company of choice for services.
Thank you all
Malinda Claudio

I contacted Cruz to quote a complete AC replacement. Travis and Chris came out the same day to provide a quote and answer any concerns I had. After looking at all my options, I decided that Travis’s professionalism, ability to answer my concerns, and no “high pressure” sales pitch won me over. After we agreed to the job, Cruz had a crew out the next day for the replacement. From start to finish everyone at Cruz has been very polite, honest, and professional. Very pleased with the whole process.

Mike Love and his crew was out with Cruz Electric to service our generator. They did an awesome job and answered all our questions!

We got a generator with Cruz Air. Other companies were telling me it would take 6 months or more. Cruz told me they could start immediately. They were very prompt and did a great job at a competitive price. Our job wasn't a-typical, because we also had solar and Tesla wall batteries. They made sure to work with the solar company to insure everything was integrated correctly and our solar warranty was not lost due to altering things without the companies imput. They also came back during Beryl and worked past 2 in the morning to help neighbors whose generators were having issues. I would highly recommend them!

A very good technician with a wide range of knowledge in his field. Travis communicated very well with us, and shared his experience and thoughts to help us make the best decision for our AC unit. We look forward to seeing him on our next maintenance visit.

My downstairs A/C unit wasn't cooling properly and Travis came out to check on it. It was low on Freon so he filled it up and everything works properly. One month later the upstairs unit started blowing warm air so I called Cruz Air & Electric and asked for Travis to come check it out. He arrived on time the next day and tried to get it fixed, but the unit was 26 years old, so I decided to get it replaced. He quoted me a fair price for a new unit and his crew did a great job of installing. Travis came by after the installation to check on everything and was very professional and helpful. The unit is working great and I highly recommend Travis and Cruz Air & Electric if you have any A/C problems.

Cruz Air & Electric save me a ton of money and I am forever grateful to have them as my service provider. Travis was very helpful and informative about my HVAC issue and assisted me right away. Thank you all for the support.

They are wonderful especially Travis he always take care of the details, I highly recommend them

Did what they said they would do, on schedule and at the agreed price. Great service technicians executing the installation. Thank you Travis for explaining my options, overseeing the project, and explaining how things work. Well done!

THANK YOU Cruz Electric for getting my Generac taken care of, Mike the tech was very friendly, knowledgeable and helpful. Glad I choose Cruz for my Generac.

I had Cruz electric come install an EV plug for my vehicle last year. The team was professional, on time, and cleaned up the area better than they left it. Now with the recent power outage, I will be reaching out for their service on installing a standby generator.

The Cruz’s have installed two generac generators in our last two homes. The one we are in now worked for 7 days straight. He even gave me some pointers on what to do after it ran for a couple days and how to keep it cool. If you need a trustful company, and will educate you on the products- these are your guys! Family owned and operated! Get with these guys for one asap- do not wait for the next time it’s needed.

All I can say is wow! Mr. Blackwell was very professional and courteous. Will definately use him again if we have an ac problem!

Travis Blackwell did an amazing job getting our ac up and running!

Great service and great company to work with. Fair prices with quick responses and service. Quality work from Cruz Air and Electric.

For the installation of a generator, Cruz Air was highly recommended by a neighbor. Our questions and concerns were addressed thoroughly. The quote was comprehensive and received in a timely manner. Cruz Air managed the process professionally, were courteous and patient with educating us regarding the use of the generator. We are extremely grateful to Adam and his crew and appreciate they are locally owned and operated.

I replaced my 22 year old HVAC units last November. Cruz Air & Electric did a great job but the real hero was Travis Blackwell. He spent several hours reviewing options for the new units and answering lots of technical questions. I ended up with the Trane variable speed system which is operating flawlessly and very economical with electricity. Travis came here at the start of the AC season and did a complete check to make sure everything was set up properly. He is extremely personable and delivers on everything he sells. Couldnt ask for a better technician and trusted HVAC advisor.

My neighbor recommended me this company, they were helpful, honest and didn't try to sell anything, if you want Pease of mind that you are getting a good treatment and price, please give them a try, I recommend them to all my friends and family.

It was installed by Cruz Electric in 2015. They have serviced also. Great Company. Adam is very helpful.

Very profesional, quality work at a reasonable price! I will definitely call them again in the future.

They were fast, helpful and on time! Dylan our tech was friendly and knowledgeable. I’d definitely recommend Cruz Air and Electric.

We have been using Cruz for over 20 years now. They are honest and reliable.
Our technician, Dylan Pesnell, was prepared to add 4 plus pounds of Freon-which as you know has skyrocketed at $210.00 per pound.
He checked a couple things and told us it wasn’t leaking and full!
Coils were clogged! He gave it a good bath and BOOM….we’re back in business!
Dylan was extremely professional, honest and friendly

Dylan was amazing

We just received the finest, most professional A/C service from Cruz A/C & Electric. Additionally, we met one of the most outstanding, professional, and upstanding young man in Dylan Pesnell, that we’ve have encountered in many years. I’d like to highly RECOMMEND and briefly decribe our experience with both; Cruz A/C & Electric for their service, efficient turnaround time and communications we received. And of course, Dylan, who made it all happen.

Evening time ion 08/15, we had ½ of our home in Huffman, TX, without working thermostats or A/C. Knowing Cruz A/C & Electric were located in Humble, the possibility of service to the remote Huffman Commons would probably be next day.

I called Cruz A/C & Electric at 5:18pm on Monday 08/15 and reached their answering service. They were polite and quickly took my information. Within 4 minutes, Dylan called me at 5:22pm and said he would come out to our home. At 5:25pm, I received a text message from Cruz A/C & Electric that Dylan was heading our way and the message professionally conveyed Dylan’s certifications and phone numbers to call should we encounter any issues.

Within minutes, Dylan arrived, very professional in dress and demeanor and confident in assessing the problem. Before 6pm, Dylan not only assessed the problem but made the necessary repairs and our entire home was cooling again.

Many thanks and a HIGH recommendation to Cruz A/C & Electric for their automated communications and rapid turnaround time for completing everything.

As for Dylan, he’s an incredible, capable resource that shows a tremendous amount of positivity and confidence that Cruz A/C and Electric should be proud of. He chatted with me for a few minutes after the repairs, and I can honestly vouch for his level of skills and confidence/capability. He’s definitely a family man too.

Coach/PIO (aka Scott A.)

Dylan was fantastic! My neighbors home wasn’t cooling & he came out at 10 PM to fix it. He diagnosed the issue and replaced a part quickly & efficiently. The house went from 83 to 74 in a few hours, thank you Dylan! He was friendly & I would definitely call him again.

Once again Cruz Air responded very quickly to my weekend call and did not charge an "after hours fee", just the normal service fee. I would highly recommend Dylan and Cruz Air. Aug 2023

Dylan with Cruz Air really helped us out! We called early on a hot June Sunday afternoon because our AC was not working. Dylan had arrived at our house in less than an hour!! And because we called before 5pm on Sunday, we were only charged the normal service fee, not an emergency fee! I would highly recommend Cruz Air, we have used them for years and they have always provided great service!!

Dylan was on time, notified us both when he was on his way, he epitomized the Cruz Electric professional employee!

Dylan Pesnell has been to our home numerous times and assisted us with the purchase of two units, as well as maintenance. He has been a wonderful asset that we have come to trust and rely on for our a/c needs. His knowledge and helpfulness is outstanding and we will continue to call on Cruz Air/Dylan for all our future needs, thanks to his representation.

Dylan Pesmell was Excellent....

Our air stopped working after we got home from church today. We called Cruz Air and Dylan came out in about an hour. Very professional and such a nice young man. He had our air back on in no time.

Prompt, courteous and professional service by Dylan

I was appreciative that I could get immediate service at a time of emergency. Travis was amazing!!!

Dylan was an absolute professional. Very friendly and quickly fixed my issues. Highly recommend!

Over the last 30 years in kingwood I played roulette with HVAC companies. Finally about 5 years ago I settled on Cruz and have been getting great service. Had issues with upstairs unit. Dylan arrived same day, quickly diagnosed the issue and fixed it.

Great for electrical an HVAC service. They are professional, respond quickly and friendly. Dylan explained what needed to be serviced and replaced. I have used them for a few years and highly recommend them.

Dylan was an excellent technician. He explained what was wrong with our AC and was able to fix it at a reasonable price the next day.

Good job they found the leak in the evaporator of a heat pump that is still under warantee. Good job in finding the micro leak with hydro chluoro carbon sniffer.

Honestly don't listen to the bad reviews. These guys are amazing and go above and beyond! Highly recommend!

This is probably the most punctual company I have ever worked with. Travis is the nicest and most honest. He carefully explained the details and our options to my partner and me. We were able to finance a new unit. Although, I was disappointed the new drain pan was cracked by the employees at the time of the installment, Travis was quick to ask Diana to call me so that we could schedule a time to replace it. No damage was caused to the our home and our concerns were validated, so that is why they still get 5 stars from me. Seriously, they are incredible.